Toll Free Number - 1800-891-1950
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Customer Grievance Redressal Mechanism
Customers may register complaints, queries or service requests through the following channels. If not satisfied, complaints can be escalated through the levels mentioned below.
Reporting of Unauthorized / Disputed Transactions
- Cyber Crime Portal: cybercrime.gov.in
- Helpline: 1930
- Toll Free: 1800-891-1950
- Landline: 0522-2626673
Always remember:
- Do not click on unknown links
- Do not share confidential details
Level 1 – Complaint Registration
- Visit nearest branch
- Toll Free: 1800-891-1950
- Email: care@upppcbl.com
- Submit Online Complaint Form
Level 2 – Escalation (Within 4 Days)
Level 3 – Principal Nodal Officer (Within 7 Days)
Level 4 – RBI Integrated Ombudsman Scheme
If your complaint is not resolved satisfactorily, you may approach RBI:
- Online Complaint: cms.rbi.org.in
- Helpline: 14448
- Time: 9:30 AM – 5:15 PM
